Thank you for trusting The Deck Store with your outdoor living project. We hope you enjoy it for many years to come.
Deck safety is a primary concern at The Deck Store. We want any deck or porch we build to be a safe place for you and your family. Your labor warranty as stated in your proposal will cover defects in workmanship. These defects are defined as items under the contractor’s control (such as installation errors) for the duration of the warranty. Your warranty term begins on the date of your final payment.
At the completion of your deck, we submit all necessary documentation for your manufacturer warranty. You will receive your warranty packet from them directly. If you have a material issue you will contact them first to start the warranty claim process. As a premier installer for these companies, you can rest assured knowing that the labour is covered to repair any covered manufacturer defect by us as well.
Should any problems occur during your workmanship warranty period please follow these steps to open a claim with us:
Complete the claim form. Take pictures of problem areas. Submit form and photos to The Deck Store via this page.
Please refer to the original terms and conditions in the contract for the definition of your warranty. Warranty exclusions are defects in wood caused by the “weathering” of wood, including but not limited to raised grain, splitting, checking, twisting, warping, shrinkage, swelling, colour change or any other physical property of wood.
Furthermore, misuse of products, damage caused by natural disasters, improper care and maintenance are also excluded from the workmanship warranty. Warranty shall be void on products originally installed by The Deck Store but subsequently repaired by others.
*Please note, if a trip to your home for the warranty claim is performed and the issue is not warrantable, a service charge of $75.00 could be charged.